3. Humanity. How do machines affect our behaviour and interaction?
Artificially intelligent bots are becoming better and better at modelling human conversation and relationships. In 2015, a bot named Eugene Goostman won the Turing Challenge for the first time. In this challenge, human raters used text input to chat with an unknown entity, then guessed whether they had been chatting with a human or a machine. Eugene Goostman fooled more than half of the human raters into thinking they had been talking to a human being.
This milestone is only the start of an age where we will frequently interact with machines as if they are humans; whether in customer service or sales. While humans are limited in the attention and kindness that they can expend on another person, artificial bots can channel virtually unlimited resources into building relationships.
Even though not many of us are aware of this, we are already witnesses to how machines can trigger the reward centres in the human brain. Just look at click-bait headlines and video games. These headlines are often optimized with A/B testing, a rudimentary form of algorithmic optimization for content to capture our attention. This and other methods are used to make numerous video and mobile games become addictive. Tech addiction is the new frontier of human dependency.
On the other hand, maybe we can think of a different use for software, which has already become effective at directing human attention and triggering certain actions. When used right, this could evolve into an opportunity to nudge society towards more beneficial behavior. However, in the wrong hands it could prove detrimental.
4. Artificial stupidity. How can we guard against mistakes?
Intelligence comes from learning, whether you’re human or machine. Systems usually have a training phase in which they “learn” to detect the right patterns and act according to their input. Once a system is fully trained, it can then go into test phase, where it is hit with more examples and we see how it performs.
Obviously, the training phase cannot cover all possible examples that a system may deal with in the real world. These systems can be fooled in ways that humans wouldn’t be. For example, random dot patterns can lead a machine to “see” things that aren’t there. If we rely on AI to bring us into a new world of labour, security and efficiency, we need to ensure that the machine performs as planned, and that people can’t overpower it to use it for their own ends.